Terms of Service

📋 Terms of Use

1. Acceptance of Terms

By accessing or using Knowmi AI Ltd.'s application, website, and services (collectively, "Knowmi"), you agree to be bound by these Terms of Use. If you do not agree to these terms, please do not use our services.

2. User Eligibility

• You must be at least 18 years old to use Knowmi
• You must have the legal capacity to enter into binding contracts
• You are responsible for maintaining the confidentiality of your account

3. User Account and Security

• You are responsible for all activities under your account
• You must provide accurate and complete information
• You must notify us immediately of any unauthorized access
• We reserve the right to suspend or terminate accounts that violate our terms

4. Acceptable Use

You agree not to:

• Violate any applicable laws or regulations
• Infringe on intellectual property rights
• Share harmful or malicious content
• Attempt to gain unauthorized access
• Use the service for commercial purposes without permission
• Share or distribute personal health information without consent

5. Intellectual Property

• All content and materials on Knowmi are protected by intellectual property rights
• You may not copy, modify, or distribute our content without permission
• You retain ownership of your user-generated content

6. Privacy and Data Protection

• Your use of Knowmi is subject to our Privacy Policy
• We process personal data in accordance with applicable privacy laws
• You control your data sharing preferences

8. Limitation of Liability

• We are not liable for indirect, incidental, or consequential damages
• Our total liability is limited to the amount paid for our services
• Some jurisdictions may not allow liability limitations

9. Modifications

• We may modify these terms at any time
• Changes will be effective upon posting
• Continued use constitutes acceptance of changes

10. Governing Law

• These terms are governed by the laws of Alberta, Canada
• Disputes will be resolved in the Court of King's Bench, Calgary, Alberta

💳 Subscription Terms

1. Subscription Plans

• Free tier with limited features
• Premium subscription with full access
• Enterprise plans for organizations

2. Billing and Payment

• Subscriptions are billed weekly, monthly, or annually
• Payments are processed securely through authorized providers
• Prices are subject to change with notice
• Taxes may apply based on your location

3. Subscription Period

• Subscriptions begin on purchase date
• Auto-renewal is enabled by default
• You can cancel anytime before renewal

4. Cancellation and Refunds

• Cancel through your account settings or customer support
• No refunds for partial subscription periods
• Pro-rated refunds may apply for annual plans
• Enterprise plans have separate cancellation terms

6. Usage Limitations

• Fair usage policies apply
• Account sharing is prohibited
• Enterprise accounts have customized limits

7. Changes to Service

We may:

• Modify features and functionality
• Add or remove services
• Adjust subscription tiers
• Update pricing with notice

8. Data Retention

• Data is retained per our Privacy Policy
• Premium users have extended storage

9. Enterprise Terms

Enterprise subscriptions include:

• Custom implementation
• Service Level Agreements (SLAs)
• Dedicated account management
• Custom security requirements
• Volume-based pricing

10. Termination

We may terminate subscriptions for:

• Payment failures
• Terms violations
• Account misuse
• Legal requirements

11. Disputes

• Billing disputes must be reported within 60 days
• Resolution process follows our support guidelines
• Legal disputes per Terms of Use

Questions About These Terms?

• If you have any questions about these Terms of Service, please contact us at [email protected]
• For billing or subscription questions, reach out to [email protected]