Privacy Policy

Privacy Policy for Knowmi AI Ltd.
Effective Date: August 1, 2024.

At Knowmi AI Ltd., your privacy is our priority. We are committed to protecting your personal data and ensuring that you have control over how your information is used. This Privacy Policy outlines how we collect, use, and safeguard the information you provide when using our platform, services, and website (collectively referred to as "Knowmi").

By using Knowmi, you agree to the practices described in this Privacy Policy. If you do not agree with any part of this policy, please discontinue the use of our services.

1. Information We Collect

We collect information in several ways to help you better understand your health and wellness:

Personal Information: Your name, email address, and any other details you provide when creating an account or communicating with us.
Health and Wellness Data: Information you voluntarily submit about your diet, symptoms, lifestyle, or other health-related data.
Device and Usage Data: Information such as device type, operating system, and app usage patterns, collected in an anonymized, aggregate form for improving functionality.
Images and Audio: If you upload images (e.g., product ingredient lists), they are analyzed and promptly deleted. If you use voice-to-text features, audio is processed in real-time and deleted after transcription.

2. How We Use Your Information

We use the information we collect for the following purposes:

Personalized Insights: To provide you with data-driven correlations, insights, and recommendations based on your input.
Improvement of Services: To enhance the Knowmi platform by analyzing anonymized usage patterns. Unless you explicitly opt-in, your data will not be used for machine learning training to improve our models.
Secure Data Sharing: At your request and with your explicit consent, we may share your data securely with third parties, such as dietitians, physicians, or other health professionals, solely for your benefit.
Communication: To respond to your inquiries, provide support, and keep you informed about updates and features.

3. Data Sharing and Disclosure

We never sell, rent, or lease your personal data. Data is shared only under these circumstances:

With Your Explicit Consent: You must opt-in before any sharing of your personal data, including with healthcare professionals or other third parties.
Service Providers: We use third-party service providers, such as cloud storage and cybersecurity providers, to operate our platform. These providers may have access to personal data solely for the purpose of providing their services and are bound by strict confidentiality agreements. No third-party services, with the exception of our cloud database, receive personal data unless you consent to it.
Legal Requirements: We may disclose your data if required by law or to protect the safety and rights of Knowmi, our users, or others.

4. Data Retention

We retain your personal information for as long as necessary to provide our services and comply with legal obligations. Upon request, we will delete or anonymize your data in accordance with applicable laws.

5. Data Security

We implement advanced cybersecurity measures to protect your data, including encryption, secure servers, and access control mechanisms. While we take every possible step to protect your information, no digital system is completely secure. We cannot guarantee absolute security, but we are committed to using world-class infrastructure to minimize risks.

6. Your Rights and Data Control

You have full control over how your data is used, including:

Opt-In for Data Sharing and Model Training: We will never use your personal data for machine learning training unless you explicitly opt-in. You also have full control over data sharing with third parties, which is entirely at your discretion.
Anonymity Options: For greater anonymity, you may sign up using only an email address, without linking to third-party sign-in services. We do not collect IP addresses, and any photographs you upload are promptly deleted after analysis.
Access and Correction: You can access and update your personal information at any time through your account settings.
Data Deletion: You may request the deletion of your data from our systems at any time.
To exercise any of these rights, please contact us at privacy@knowmi.ai.

7. Third-Party Integrations

Knowmi integrates with third-party services to enhance functionality, such as cloud storage providers. However, no third-party service providers receive personal data unless you explicitly opt-in. In cases where third parties are used, they do not have access to personal or sensitive data, except where necessary to provide core services.

8. International Data Transfers

If you access Knowmi from outside our primary jurisdiction, your data may be transferred to and processed in countries where data protection laws may differ from your own. We take measures to ensure your data is handled securely in accordance with this Privacy Policy.

9. Changes to This Privacy Policy

We may update this Privacy Policy from time to time to reflect changes in our practices or legal obligations. If there are any material changes, we will update the "Effective Date" at the top of this policy and notify you accordingly. Your continued use of Knowmi after any changes signifies your acceptance of the updated policy.

10. Contact Us

If you have any questions, concerns, or requests regarding this Privacy Policy or how we handle your personal information, please contact us at:

Email: privacy@knowmi.ai
Mailing Address: Knowmi AI Ltd. 505 8 Ave SW, Calgary, AB T2P 1G2

# Terms of Use

Effective Date: August 1, 2024

## 1. Acceptance of Terms

By accessing or using Knowmi AI Ltd.'s application, website, and services (collectively, "Knowmi"), you agree to be bound by these Terms of Use. If you do not agree to these terms, please do not use our services.

## 2. User Eligibility

- You must be at least 18 years old to use Knowmi

- You must have the legal capacity to enter into binding contracts

- You are responsible for maintaining the confidentiality of your account

## 3. User Account and Security

- You are responsible for all activities under your account

- You must provide accurate and complete information

- You must notify us immediately of any unauthorized access

- We reserve the right to suspend or terminate accounts that violate our terms

## 4. Acceptable Use

You agree not to:

- Violate any applicable laws or regulations

- Infringe on intellectual property rights

- Share harmful or malicious content

- Attempt to gain unauthorized access

- Use the service for commercial purposes without permission

- Share or distribute personal health information without consent

## 5. Intellectual Property

- All content and materials on Knowmi are protected by intellectual property rights

- You may not copy, modify, or distribute our content without permission

- You retain ownership of your user-generated content

## 6. Privacy and Data Protection

- Your use of Knowmi is subject to our Privacy Policy

- We process personal data in accordance with applicable privacy laws

- You control your data sharing preferences

## 7. Disclaimer of Warranties

- Services are provided "as is" without warranties

- We do not guarantee uninterrupted or error-free service

- Health-related information is for general purposes only

## 8. Limitation of Liability

- We are not liable for indirect, incidental, or consequential damages

- Our total liability is limited to the amount paid for our services

- Some jurisdictions may not allow liability limitations

## 9. Modifications

- We may modify these terms at any time

- Changes will be effective upon posting

- Continued use constitutes acceptance of changes

## 10. Governing Law

- These terms are governed by the laws of Alberta, Canada

- Disputes will be resolved in Calgary, Alberta

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# Subscription Terms

Effective Date: August 1, 2024

## 1. Subscription Plans

- Free tier with limited features

- Premium subscription with full access

- Enterprise plans for organizations

## 2. Billing and Payment

- Subscriptions are billed monthly or annually

- Payments are processed securely through authorized providers

- Prices are subject to change with notice

- Taxes may apply based on your location

## 3. Subscription Period

- Subscriptions begin on purchase date

- Auto-renewal is enabled by default

- You can cancel anytime before renewal

## 4. Cancellation and Refunds

- Cancel through your account settings or customer support

- No refunds for partial subscription periods

- Pro-rated refunds may apply for annual plans

- Enterprise plans have separate cancellation terms

## 5. Premium Features

Premium subscribers receive:

- Advanced health insights and analytics

- Priority customer support

- Enhanced data export options

- Additional customization options

- Early access to new features

## 6. Usage Limitations

- Fair usage policies apply

- Account sharing is prohibited

- Enterprise accounts have customized limits

## 7. Changes to Service

We may:

- Modify features and functionality

- Add or remove services

- Adjust subscription tiers

- Update pricing with notice

## 8. Data Retention

- Data is retained per our Privacy Policy

- Premium users have extended storage

- Data export available before cancellation

## 9. Support and Communication

- Premium support response within 24 hours

- Regular service updates and notifications

- Dedicated support for enterprise clients

## 10. Enterprise Terms

Enterprise subscriptions include:

- Custom implementation

- Service Level Agreements (SLAs)

- Dedicated account management

- Custom security requirements

- Volume-based pricing

## 11. Termination

We may terminate subscriptions for:

- Payment failures

- Terms violations

- Account misuse

- Legal requirements

## 12. Disputes

- Billing disputes must be reported within 60 days

- Resolution process follows our support guidelines

- Legal disputes per Terms of Use